When you order a print from our site your print will be produced by a photo lab that has high quality archival prints on display at the Smithsonian Museum. The photo lab is run and owned by printmakers who were Curators at the Ansel Adams Gallery in Yosemite National Park. They have a sterling reputation for producing the finest archival photographic prints on various types of media. You can purchase our images printed by these master printmakers on canvas, paper, metal and SuperGloss (FujiFlex Crystal Archive Printing Material). We highly recommend the FujiFlex SuperGloss as photos seem to glow when viewed on this media. Metal prints are also a great choice as the colors are breathtaking and images printed on metal take on a magical luminescence.
In the very rare case your product is damaged during shipping, please contact us within 14 days of receipt so that the shipper may verify the shipping damage. We will need pictures of the packaging and the product to prove a claim to the shipper. You will need to save every part of the packaging and product for the shipper's investigation. At the photo lab's discretion, they will either remake the order immediately at no charge, or we will contact you to let you know we will need to bill you for the remake and then refund you if the photo lab is able to make a successful claim with the shipper.
How To Report the Shipping Damage:
If your product arrives damaged we offer a hassle-free process to speed replacement. Here's how:
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